Help 1-866-4MY-BDSM

General Info

About Us

XR,LLC has been selling bondage gear and a variety of adult toys since 2000. Currently, we have shipped over a million packages to loyal customers around the world.

Satisfaction Guarantee

Here at, we understand that returns are sometimes a necessary process when products are purchased online. With this understanding, we are happy to provide our customers with a Satisfaction Guarantee on our entire line of products. Follow this link to learn more about our guarantee.

We would love to hear from you...

Questions, compliments and suggestions are invaluable in helping us serve you better. You can contact us by email using our contact form. If you are inquiring about an order, please include your order number. We are able to reply to most e-mails within 24 hours.

If you would like to speak to a Customer Service Representative, customers in the US can call us toll free at 1-866-4MY-BDSM (1-866-469-2376) ; international customers can call us at 714-907-1040. Our Customer Service Representatives are available to answer questions about a past or present order, tracking information for your order, a product on our website, or general questions regarding our policies.

They are available:

  • Monday-Thursday 7:30am-5:00pm PT (GMT-8)
  • Friday 8:00am-4:30pm PT (GMT-8)

We also have representatives available 24 hours a day, 7 days a week that would be happy to assist you in placing your order online.

....and we would love to stay in touch!

Sign up for our Monthly Newsletter. It's packed with hot specials, deals, reviews, and more. Click Here to Sign Up

You can also stay connected with us in Social Media!

Follow the links below to our social media pages:

Facebook, Twitter, Tumblr, Fetlife.