EU Right of Withdrawal
If you are a consumer in the EU or another region with a statutory cooling-off period, you have a 14-day right to withdraw from your purchase for a money-back refund. This is separate from, and the exception to, our standard domestic return policy.
Last updated June 23, 2026
How it works
You have 14 days from receiving your order to withdraw, for any reason. Tell us with a clear statement, return the goods, and we refund the price plus standard shipping to your original payment method. You may open and inspect items as you would in a shop, but handling beyond that, or a broken hygiene seal on intimate items, can reduce or end the refund for that item.
Order withdrawal form
Withdrawal form
Official sources
For background on this right, see the EU Consumer Rights Directive on EUR-Lex and the Your Europe consumer pages.
Common questions
Who does the right of withdrawal apply to?
It applies to consumers in the European Union and other regions that provide a statutory cooling-off period. It runs alongside, and is the exception to, our standard domestic return policy.
How long do I have?
You have 14 days from the day you, or someone you name, receive the goods to tell us you are withdrawing from the purchase. If your order arrives in multiple shipments, the period runs from the last item.
How do I withdraw?
Tell us with any clear statement before the 14 days are up. Email info@extremerestraints.com or call us, and you may use the model withdrawal form below. You do not need a reason, and we will confirm we received your withdrawal.
What will be refunded?
We refund the price of the goods plus the cost of standard shipping, to your original payment method, within 14 days of receiving the goods back or proof that you have sent them. If you chose a more expensive delivery option, we refund the standard rate.
Can my refund be reduced?
Yes, if the item shows handling beyond what is needed to inspect it. If goods come back used or damaged beyond a normal inspection, we may reduce your refund to reflect that diminished value. A broken hygiene seal on intimate items ends the right of withdrawal for that item.
Are duties and return shipping covered?
Import duties and taxes are not refundable, and you are responsible for the cost of returning the goods unless we tell you otherwise.
Still need help?
Our California-based customer care team is here for you. Call toll free at 1-866-4MY-BDSM in the US or +1-714-907-1040 internationally, email info@extremerestraints.com, or use live chat.