FREE SHIPPING on orders over $119.00

Need Help?

Check out our FAQ pages for quick answers to basic questions:

Get in touch with us.

By Email:

  • Due to increased demand, the preferred method to contact us is via the chat button below or email us at If you are inquiring about an order, please include your order number.

By Chat:

By Phone:

  • To place a phone order, you can call us direct toll free in the U.S. at 1-866-4MY-BDSM (1-866-469-2376), or 714-907-1040, for international callers.

    Due to high call volume, please allow for extended wait times.

    All other questions or issues are best handled via email or chat.

Looking for tracking details?

Tracking details are available in your Extreme Restraints account. Log into your account, and click on the most recent order number in your order history. Your tracking number and link will be on top of your order details.

Log in to your account

If you checked out as a guest or were not logged into your account when placing your order, a shipment notification containing tracking details is emailed within 48 Hrs. from when the order was submitted. It will have a tracking link that will direct you to the tracking details for your shipment. Please check your email inbox for your shipment confirmation email from

Customer Service is available:
  • Monday-Thursday 8:00am-5:00pm PT (GMT-8)
  • Friday 8:00am-4:30pm PT (GMT-8)

Our Customer Service Representatives are available to answer questions about a past or present order, tracking information for your order, a product on our website, or general questions regarding our policies.

Order processing representatives are also available 24 hours a day, 7 days a week who would be happy to assist you in placing your order online over the phone.

Satisfaction Guarantee

Here at, we understand that returns are sometimes a necessary process when products are purchased online. With this understanding, we are happy to provide our customers with a Satisfaction Guarantee on our entire line of products. Follow this link to learn more about our guarantee.