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FAQ Shipping

How long will it take for my order to arrive

95% of our orders are shipped on the next business day. Weekend orders and/or orders that have custom or temporarily out-of-stock items may be slightly delayed. Our standard ground shipping takes 3-7 business days for the continental United States. Second day Air UPS is also available. If you need different delivery methods such as Overnight, you may call us toll free at 1-866-469-2376 for your shipping quote and to order.

Are packages shipped discretely? What do your shipping boxes look like and how are they labeled?

All our orders are shipped discretely for your privacy. We use plain brown boxes, UPS or USPS priority boxes. Our shipping label shows from XR. LLC, our corporate name. If you order via credit card, XR. LLC will also appear on your statement.

Do you ship internationally?

Yes, we ship many packages internationally. Orders under $200 are shipped through the United States Postal Service and range from $15-25. Orders over $200 are shipped through UPS with rates starting at $40. At checkout you will be given the exact shipping costs and options. Most orders will arrive within 1-2 weeks. Occasionally some packages will be stopped/delayed by customs and a custom fees may apply. Please note that we do not issue refunds for seized items not returned to us by customs. This is very rare but can happen.