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FAQ General

Are packages shipped discretely?

Yes, in a plain box labeled from XR. LLC.

If I pay for my order using a credit card, how will it show up on my credit card statement?

XR LLC 714-907-1040

I want to use a credit card but you ask for a CVV2 or CVM code, what is that?

The Card Verification Code (CVV2) is usually a 3 or 4 digit number, which is not part of the credit card number. The code is typically printed on the back of a credit card (usually in the signature field).

For American Express, the 4-digit number is printed on the front of the card, above and to the right of the embossed account number.

Do you have a store?

We're sorry, we do not have a storefront or showroom. We do occasionally work trade shows where you can meet us personally and buy directly at our booth. We love meeting our customers face to face, so come on out and say hi if you can. Subscribe to our monthly mailing list to find out when and where we are vending.

Do you do custom work?

To keep our prices down and our service high we only offer items featured on our web site.

I want to place an order with you but fear being added to postal mailing lists.

We don't do any postal mailing except for your actual orders. So you won't have to worry about receiving any kind of paper mail from us.

How do I cancel an order?

Once an order has been placed, it usually cannot be canceled or updated. Due to the streamlined nature of our processing, orders are sent immediately to shipping and we are usually unable to retrieve individual packages due to the high volume of orders.

In attempt to cancel or update your order, please send your request immediately after placing your order to us at

If a cancellation can be honored, store credit for the cancellation will be issued.

What is your policy regarding returns?

Click here to see our return and exchange policy.

Do you have a print catalog?

Not at this time. We are constantly adding new items, our web site is our most update catalog.

Can I order by mail?

You sure can. Click here to find out about Offline Ordering.