Exchange Pages

DEFECTIVE ITEM EXCHANGES

While we work very hard at quality control, there is a small chance that your purchase might have been damaged in transit or is now defective. If you receive a defective item, you may return it within 30 days of delivery. Our Customer Service Representatives will work with you on a solution by replacing the item with the same item or will provide store credit for the price paid for the product.

If a replacement is desired, the defective item will be replaced once the defect is validated. eXtremeRestraints.com reserves the option of having the item returned for validation. Our Customer Service Representatives will help guide you through the process.

To initiate an exchange or store credit contact us via email at info@extremerestraints.com. For faster service, please have the following information available: customer name, order number, item (SKU) number, and documentation of the defect.

Defective item replacement: eXtremeRestraints.com will cover the shipping cost of the replacement item back to you.

Defective item credit: store credit for defective items will include the product cost and the original shipping charge upon proof of defect.