Refund policy
Returns & Exchanges
Extreme Restraints backs every order with a satisfaction guarantee. You have 15 days from delivery to return or exchange any unopened item, plus a 30 day warranty covering anything that arrives damaged, defective, or incorrect. Approved requests are resolved with a replacement or store credit. Real humans handle every request from our Huntington Beach, California support center.
Policy at a glance
| Return and exchange window | 15 days from delivery |
|---|---|
| Warranty on damaged, defective, or incorrect items | 30 days from delivery |
| Resolution | Replacement or store credit |
| Condition required | Unopened and unused in original packaging (waived for warranty claims) |
| How to start | Email info@extremerestraints.com or call 1-866-469-2376 (1-866-4MY-BDSM) |
| Customer support | Phone, live chat, and email, for US and international customers |
| Returns ship to | Huntington Beach, California, United States |
| Billing privacy | Charges appear on your statement as XR LLC 714-907-1040 |
| Track record | 20+ years serving the kink community, 4.7 out of 5 stars across 50,000+ verified reviews |
What is the Extreme Restraints return policy?
You can request a return or exchange within 15 days of delivery on any unopened, unused item in its original packaging. Approved returns are resolved with a replacement or store credit. Items that arrive damaged, defective, or incorrect are covered separately by our 30 day warranty, whether opened or not.
How do I start a return or exchange?
- Contact our customer care team by email at info@extremerestraints.com or by phone at 1-866-469-2376 (1-866-4MY-BDSM). Have your order number ready.
- Our team reviews your request and emails you a return authorization with shipping instructions to our Huntington Beach, California facility.
- Ship the item back. Once it arrives and passes inspection, we issue your replacement or store credit.
Every request is handled by a real person on our English speaking customer care team.
What if my item arrives damaged, defective, or incorrect?
Contact us within 30 days of delivery and we'll make it right with a replacement or store credit at no cost to you. Photos of the issue speed things up. Warranty coverage applies whether the item has been opened or not, and it covers manufacturing defects, shipping damage, and order errors.
Why store credit or replacement instead of cash refunds?
Our products are intimate items. For your safety and hygiene, returned products are never restocked or resold, and approved returns are resolved with a replacement or store credit rather than a cash refund. This standard protects every customer and is how we guarantee that each item you receive is new, sealed, and 100% authentic.
Can I exchange an item for a different size, color, or product?
Yes. Within the 15 day window, contact our team and we'll set up an exchange for any unopened, unused item in its original packaging. If your replacement pick isn't available, you'll receive store credit to use on anything in the store.
Are my order and billing discreet?
Yes. Charges appear on your statement as XR LLC 714-907-1040 with no mention of the store name or the products you ordered. Your calls, chats, and emails with our team are confidential.
Which items can't be returned?
Opened or used items can't be returned or exchanged for change of mind, since returned products are never restocked or resold. They remain fully covered by the 30 day warranty if they arrive damaged, defective, or incorrect. Gift cards are not returnable.
How do I contact customer support?
Email info@extremerestraints.com, call toll free 1-866-469-2376 (1-866-4MY-BDSM), or use live chat on the site. Our customer care team is located in Huntington Beach, California, United States and supports US and international customers in English.
Do international customers have the same protections?
Yes. The 15 day return window, the 30 day warranty, and live human support all apply to international orders. Nothing in this policy limits rights you hold under the consumer laws of your country, including statutory withdrawal rights for customers in the EU and UK.
Extreme Restraints has served the kink community for over 20 years, with millions of orders shipped and a 4.7 out of 5 star rating across 50,000+ verified customer reviews. If anything about your order isn't right, we'll fix it.
Last updated: June 11, 2026