UNWANTED ITEM RETURNS
If you are not satisfied with your purchase, for any reason, you may return it within 30 days of receipt of delivery. Note: Our Customer Service Representatives will provide store credit for the price paid for the product minus a 20% restocking fee.
HOW TO ARRANGE YOUR RETURNS AND EXCHANGE:
1. To initiate a return or exchange, you will need to contact us to request an RMA (Returned Materials Authorization). Please contact us via our web form or call our Customer Service Department at 714-907-1040 to obtain approval for your return. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the return. ALL RETURNS MUST HAVE AN APPROVED RMA NUMBER.
2. You will then be supplied with an RMA number allowing the return.
3. If you choose to return an item, you will be responsible for shipping charges to eXtremeRestraints.com. We strongly recommend that you fully insure your return shipment in case it is lost or damaged by the carrier. We also recommend that the carrier you choose is able to provide proof of delivery for your protection. ALL RETURNS MUST HAVE THE RMA NUMBER WRITTEN ON THE BOX
4. All products returned MUST be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. Any product returned that is not in the original condition when it left our warehouse, will be subject to being returned to you.
5. Send your item to: Extreme Restraints, 15251 Pipeline Ln, Huntington Beach, CA 92649
6. You will be notified by email by our Customer Service Department once the return has arrived to our warehouse and has been processed by our Returns Department.
7. Store credit will be provided when the item returns and has been processed by our Returns Department (minus a 20% restocking fee).
ALL UNAPPROVED RETURNS, OR, RETURNS WITHOUT THE APPROVED RMA NUMBER WRITTEN ON THE BOX, WILL BE RETURNED TO YOU