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US: 1-866-4MY-BDSM (1-866-469-2376)
International: 714-907-1040

Customer Service is available:

  • Monday-Thursday 8:00am-5:00pm PT (GMT-8)
  • Friday 8:00am-4:30pm PT (GMT-8)

Our Customer Service Representatives are available to answer questions about a past or present order, tracking information for your order, a product on our website, or general questions regarding our policies.

Order processing representatives are also available 24 hours a day, 7 days a week who would be happy to assist you in placing your order online over the phone.

Satisfaction Guarantee

Here at, we understand that returns are sometimes a necessary process when products are purchased online. With this understanding, we are happy to provide our customers with a Satisfaction Guarantee on our entire line of products. Follow this link to learn more about our guarantee.